Contact and support
The NairaRefinery AI support team answers questions about accounts, deposits, withdrawals, charts and AI-assisted tools. Contact options are provided through the listed channels, without individual investment advice or claims about results.
Speak with our team about account questions or platform access
Before contacting us, prepare the email linked to your account, the relevant request type—such as registration, payment or technical assistance—and any useful screenshots. Clear details help the team investigate efficiently and reduce back-and-forth.
Where feasible, requests concerning current transactions or pending withdrawals are reviewed first. For security reasons, genuine messages will never ask for your full password or two-factor authentication codes.
If you do not yet have an account, registration can normally be completed in a few minutes before you return with any questions. The FAQ also explains frequent topics such as charges, security and available markets.
Choose a specific subject line, for example “Withdrawal still pending”, “Two-factor login help” or “Fee information”. An initial response usually arrives within a few hours, though payment checks and busy periods may take longer; updates will be provided when the status changes.
